Shipping policy

Shipping Policy

Most FloralandEvent products are 3D printed and made to order. Production begins after your order is placed.

Processing Time

Most orders are made to order and typically ship in or about 7 business days. Larger quantity orders may require additional production time. If additional time is needed, we will contact you promptly with an estimated ship date.

Event-Date Orders

If you are ordering for a wedding, bridal shower, baby shower, religious celebration, memorial, or other date-sensitive event, please order as early as possible.

Customers are responsible for allowing sufficient time for both production and shipping.

If you are placing a large order or have a specific event deadline, please contact us before ordering so we can review production timing.

Shipping Rates
Standard shipping charges are based on the total product weight of your order. The applicable shipping charge is automatically calculated and displayed at checkout.

Larger orders may require more than one shipping box; however, the shipping charge shown at checkout is the amount charged for that order.

Delivery Estimates
Estimated delivery dates shown at checkout include our estimated production time and standard shipping transit time.

Standard shipping transit is generally 3–5 business days after production is complete. Carrier transit times are estimates and are not guaranteed.

FloralandEvent is not responsible for delays caused by:

  • Carrier disruptions
  • Severe weather
  • Transportation delays
  • Holiday shipping volume
  • Incorrect or incomplete delivery addresses
  • Other circumstances outside our control

Tracking

When tracking information is available, it will be provided after your order ships.

Please allow time for the carrier to update tracking after the shipment has been accepted.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an address error, contact us as soon as possible. Address changes cannot be guaranteed after an order has entered the shipping process.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Multiple-Item Orders

Whenever practical, products from the same order may be packaged and shipped together.

Large or unusually sized orders may require more than one shipping box.

Damaged Shipments

If your order arrives damaged, please contact us promptly and provide:

  • Your order number
  • Clear photographs of the damaged product
  • Photographs of the shipping box
  • Photographs of the interior packaging
  • A brief description of the damage

Please keep the item and original packaging while the issue is being reviewed.

Packages Marked Delivered

If tracking indicates that your package was delivered but you cannot locate it, please first:

  • Check around the delivery location
  • Ask household members or neighbors
  • Check with your building, office, front desk, or mailroom
  • Contact the shipping carrier

If the package still cannot be located, please contact us so we can review the available tracking information.

Questions

For questions about shipping, processing times, large event orders, or an upcoming event date, please contact FloralandEvent before placing your order.