Returns & Order Issues

Returns & Order Issues

Most FloralandEvent products are 3D printed and made to order specifically for each customer. Because production begins based on the options, colors, and quantities selected at checkout, our return policy is different from that of a traditional retail store.

Please review your product selections carefully before completing your order.

Returns & Exchanges

Because our products are made to order, we generally do not accept returns or exchanges for change of mind, incorrect quantity selection, color preference, or ordering the wrong product or size.

This does not affect any rights you may have under applicable law.

If you have a question about a product before ordering, please contact us before completing your purchase.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Because production may begin shortly after an order is received, changes or cancellations cannot be guaranteed once manufacturing has started.

Large quantity orders may enter production in stages, so contact us promptly if you notice an error in your order.

Damaged During Shipping

If your order arrives damaged, please contact us promptly.

Include:

  • Your order number
  • A description of the damage
  • Clear photographs of the damaged item
  • Photographs of the shipping box
  • Photographs of the interior packaging
  • Photographs of any visible damage to the shipping container

Please keep the product and all original packaging while the issue is being reviewed.

Depending on the circumstances, we may provide a replacement, refund, partial refund, or other appropriate resolution.

Incorrect Item Received

If you receive the wrong product, color, quantity, or variation due to an error on our part, please contact us with your order number and photographs of the item received.

We will review the order and work with you to correct the issue.

Product Defects

Every FloralandEvent product is individually 3D printed.

Minor characteristics associated with the 3D printing process may include:

  • Visible layer lines
  • Slight surface texture
  • Minor differences between pieces
  • Small variations in color or finish
  • Minor dimensional variation

These characteristics are normal for 3D printed products and are not considered defects.

If your item has significant damage or a manufacturing issue that affects its intended use, contact us with photographs so we can review it.

Color Variations

We make every effort to represent product colors accurately.

However, colors can appear slightly different because of:

  • Screen settings
  • Lighting
  • Photography
  • Filament production batches
  • Individual printing conditions

Minor color differences are not considered defects.

Event-Date Responsibility

Customers ordering for weddings, showers, religious celebrations, memorials, or other date-sensitive events are responsible for allowing adequate time for:

  • Production
  • Packaging
  • Shipping
  • Possible carrier delays

Our normal made-to-order processing time is approximately 7–10 business days, and larger quantity orders may require additional production time.

If your event date is approaching, please contact us before placing a large order.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please first:

  • Check around the delivery location
  • Ask household members or neighbors
  • Check with your building, office, or mailroom
  • Contact the shipping carrier

If the package still cannot be located, contact us and we will help review the available tracking information.

Questions Before Ordering

If you are uncertain about:

  • Product size
  • Card size compatibility
  • Color
  • Quantity
  • Floral use
  • Watertight requirements
  • LED candle compatibility
  • Production time

please contact us before placing your order.

We would rather help answer the question before production begins.